How to find a good thermostat manufacturer?
Finding a good thermostat manufacturer usually involves a few key steps:
- 1. Does the product line cover your user base?
- 2. Does the functionality meet your users’ needs?
- 3. Is their quality reliable?
- 4. Are their certification qualifications adequate?
- 5. Do they actively cooperate when you have after-sales issues?
- 6. How do others evaluate this manufacturer?
If customization is involved, the following points need to be considered:
- 7. Does their R&D team have strong strength?
- 8. Do they respond actively to your questions/requests?
Specifically for each point, how should we analyze them?
1. Does the product line cover your user base?
If you already have clear requirements, you can skip the first & second points. If you’re not sure what type of thermostat you need, here’s a brief introduction. You can click to view detailed product information:
Thermostatic radiator valve (TRV)
Water-based & electric floor heating thermostat
HVAC thermostat for the USA household
If you still have doubts about the product or heating system, you can send me an email (erick@eukaus.com). I promise to reply within 24 hours.
2. Does the functionality meet your users' needs?
Common smart thermostat functions include:
Programable
BOOST
Child lock
PWM control
PID control
TPI control
Anti scale
OTA
Geofence
Regulator
ECO mode
OpenTherm
Display direction setting
Open window detection
Power monitor
Cooling/heating switching
Anti-freezing
NO/NC valve switching
S/W time switching
Humidity detection
Dew detection
Compressor protection
Low power monitor
Backlight setting
These are common functions showcased based on Eukaus smart thermostats, and we also support customization for other functions.
3. Is their quality reliable?
The factors that affect product quality are numerous. We can analyze each factor according to the production process.
1. Raw material
The quality of raw materials directly affects the product’s lifespan and user safety, such as the relay’s switching lifespan and whether electronic components can withstand high temperatures for extended periods. Genuine manufacturers typically have testing reports for key raw materials (based on testing reports of finished products rather than reports from material suppliers), which can confirm the product’s quality. For example, Eukaus’s relays have been tested, with a switching lifespan of at least 100,000 times.
2. Production process
The production process is based on the factory’s autonomous production capabilities. Many manufacturers do not have complete production capabilities and outsource processes such as SMT and DIP, only handling assembly and packaging. Such manufacturers often struggle to maintain consistency between products from different batches, and delivery times can be affected by outsourced processes. When customizing new products for clients, outsourcing processes can also lead to the risk of product information leakage.
Eukaus has complete manufacturing capabilities and advanced equipment, providing customers with one-stop production services.
3. Professional laboratory
Whether or not they have a professional testing laboratory is one of the criteria for judging the excellence of a manufacturer. A professional laboratory can simulate the working conditions of products in different environments such as high temperature, low temperature, high temperature, and high humidity, and test the operational stability and safety of products. Tested products can ensure that no additional after-sales costs are incurred for customers.
In addition, Eukaus also has a climate laboratory covering various heating systems such as water underfloor heating, electric underfloor heating, and radiators. By simulating outdoor winter temperatures, it tests the temperature control performance of thermostats at different temperatures and collects temperature data to achieve high-precision temperature control.
4. Product testing
The testing methods of a product also reflect a manufacturer’s service attitude. Eukaus, in order to ensure that all smart products received by users are qualified, has invested heavily in a shielded room to conduct 100% network testing on all products before shipment.
5. Transportation protection
An excellent manufacturer not only focuses on manufacturing capabilities but also prioritizes the protection of customer property. To ensure that customers receive goods in good condition, we also conduct road transport simulation tests and drop box tests on product packaging.
4. Are their certification qualifications adequate?
Certificates serve as market access qualifications and safety standards for products. If a certificate is issued by an unknown organization (typically costing only $500 to $800), then the testing conducted by such an organization may not meet actual standards, thus cannot fully guarantee the compliance of the product. This is particularly critical for products powered by 230V, as the consequences of electrical hazards can be unimaginable. All product certificates from Eukaus are obtained from TUV and Nemko (typically costing $6000 to $8000). An excellent manufacturer should not only be responsible for the manufacturing of the product but also for the risks to customers.
5. Do they actively cooperate when you have after-sales issues?
Some manufacturers may claim that the products they delivered have never had any issues. However, to be honest, we have indeed encountered problems with the products we delivered, resulting in significant after-sales costs for customers. Perhaps most manufacturers have faced similar issues, but how they handle these problems sets them apart.
In response to that incident, we chose to provide full compensation and deliver new products again.
We thought we would lose this customer. However, they told us that they would rather work with a partner who takes responsibility when things go wrong, rather than with a manufacturer who never makes mistakes.
6. How do others evaluate this manufacturer?
Don’t listen to what they told you, see how others evaluate them.
For example, this is how our customers evaluate us:
7. Does their R&D team have strong strength?
To provide customers with a one-stop service from research and development to manufacturing, we have established 5 major research and development centers, covering structural design, software design, hardware design, App customization, cloud services, and other fields, to ensure the privacy and security of customized projects.
8. Do they respond actively to your questions/requests?
In the new product development cycle, a team with low cooperation not only brings communication costs to you but also leads to delivery delays and missed sales opportunities during the peak seasons.
At Eukaus, customer support is our lifeblood. In pursuit of seamless customer support, we’ve streamlined our operations by integrating all departments – production, research and development, quality inspection, testing, and business – under one roof. This unified structure allows us to swiftly gather and synthesize information from across the organization upon receiving customer feedback or inquiries, enabling us to promptly provide comprehensive and accurate responses. As a result, we effectively minimize communication bottlenecks and associated costs, ensuring a streamlined and efficient customer support experience.
